James (Jim) Cook

Jim Cook was hired by TD Bank Group in 1983 after graduating from Durham College’s Business Administration diploma program – Data Processing option. While with TD Group, Cook was offered a great opportunity at the Bank of Bermuda as senior telecommunications analyst, which he accepted. After three years designing and implementing an international network to connect the Bermuda office to other offices around the world, Cook returned to TD Bank Group in Toronto, Ont. Cook has held various roles within TD Bank Group in progressively senior positions. In his current role as IT manager – Contact Centre Vendor Management, Cook is responsible for managing an outsourcing agreement with Bell Canada which provides all the telephony services for the TD Bank Group contact centres in Canada as well as India. Cook went on to obtain a Business Management diploma from Ryerson University in Toronto, Ont. in 1995. In his spare time, Cook has volunteered as a senior referee to train, coach and mentor junior referees at the Hillsburgh and Erin District Soccer Club as well as coaching soccer teams to build players’ skills and sportsmanship at the Georgetown Soccer club. He also volunteers as a door to door canvasser with the Heart and Stroke and Kidney foundations. Cook enjoys golf, cross-country skiing and traveling.