CRISIS NEGOTIATION TECHNIQUES

Learning Objectives:
1. Understanding of basic conflict resolution, de-escalation strategies and techniques
2. Assess the individual to determine appropriate strategies during crisis negotiation
3. Ability to use communication skills, theories, and crisis communication techniques
4. Adept at using active listening techniques and understanding their role in communicating empathy and building rapport.
5. Knowledge of the methods used to resolve crisis incidents peacefully while ensuring personal safety
6. Possess and apply suicide and crisis intervention skills

Upon completion participants will also be able to:
1. Understand and employ concepts and techniques of crisis de-escalation, crisis negotiations, subject assessment, suicide intervention and communicating with subjects in crisis, who are expressively violent, suffering from mental illness and in a state of crisis
2. Understand the nature of high-risk incidents and recognizing the value of effective empathetic communication
3. Apply the principles of the Behavioural Influence Stairway Model
4. Recognize the characteristics and have a basic understanding of depression, schizophrenia, antisocial, borderline personality disorders and apply the appropriate crisis negotiation techniques and strategies